Google Business Profile

Let's check we've got you right

Everything below is what we found about your shop. Read it through and flag anything that's wrong. If a line is correct, leave it alone.

Your details

Taken from your Google listing and selectgermancarservice.com.

Select German Car ServiceYour Google listing^↗

9134 Dowdy Dr, San Diego, CA 92126 Google and your website agree on this^↗

selectgermancarservice.comYour Google listing^↗

(858) 336-9287 We also run (858) 477-2638 for your website and (858) 365-9234 for Facebook, so we can show you where your calls come from. All of them ring your shop, and we won't change any of this without asking. The same number on your Google profile and your website^↗

Monday to Friday, 8:30am to 5:30pm Your website and your Google listing agree on these. Your website lists weekdays only, so if you open on a Saturday, tell us and we'll add it. Your Google listing^↗

The work you do

The first twenty are the service cards already live on your Google profile. The last five are on your website but have no card yet, so we'd add them. Mark anything you don't actually do, or that needs correcting.

Anything we've missed? Work you do that isn't listed above

What we've deliberately kept off

On your sales call with us, our rep noted "no trans or engine replacement", so we've kept these off your profile rather than bring you work you don't want. That note was flagged to confirm with you and never was, so tick anything you actually do.

What do you want more of?

Pick up to three. These lead your profile, and everything else sits behind them.

"Empty bays and calendars making the team underutilised." Car count down from 8 or 9 a day to 5, and the goal is 10 or more.Your words and your numbers from the sales call. Still right?

Something else? If what you want most isn't in that list, put it here

Any work you'd rather not get calls about?

Not work you refuse, just the jobs you'd rather not fill the day with. From what you've told us, we already understand these five to be in that group. Nothing gets removed from your profile, we simply stop leading with it.

Anything missing from that list? Or anything on it that should come off

A few things only you can tell us

These go on your profile as facts, so we'd rather hear them from you than guess.

Where exactly does your transmission and engine work stop? On your sales call with us, our rep wrote down "no trans or engine replacement" and marked it to come back to you, so it was never actually settled. Your website^↗ advertises engine repair and full overhauls, and your profile carries a Transmission Service card^↗. We'd rather have the boundary in your words than guess at it, and this is the most useful answer on this page.

"30+ years", or since 2016? Your Google description^↗ and your homepage say 30+ years of experience. On your sales call you said 20 years in the industry and 10 years owning the shop, which is what your About page^↗ says too. We'd like to lead with the one you'd stand behind.

Do you work on Jaguar and Land Rover? It came up on your call with us and was never settled. We won't name a make until you say we can.

And Alfa Romeo? It's on your About page^↗ and nowhere else on your site.

May we put a tracking number on your Google profile? Your website and Facebook calls are already tracked, so we can show you where they came from. Calls from your Google profile aren't, which means the one place we're about to do the most work is the one we can't measure. It rings your shop exactly as it does now, and your real number stays on the listing too.

Can we use the photos you already have? There are 238 on your profile^↗ and a Project Gallery^↗ on your site. We'd rather use your own cars than shoot anything new. Tell us if any of them are off limits.

Who else is posting for you at the moment? We know someone else has been running your website, Instagram, Facebook and email. We only ask so we don't post over the top of them.

Questions your customers ask

These are the questions people actually ask before they book, and the ones Google now answers on your behalf. Your FAQ page already answers several of them well, so where you have an answer you like, paste it in. Answer what you can, skip what you can't.

Your Google reviews*

You're on 5.0 from 494 reviews, with a reply on every recent one, which is better than anything else we manage. How would you like replies handled from here?

We handle all of themEvery review answered within a business day, in your voice. We never argue with an unhappy customer in public: the reply thanks them, says we want to put it right, and asks them to call the shop so you can sort it out with them directly. That way the next person reading it sees a shop that answers, and the argument itself never happens on your profile. We handle the good ones, you approve the restWe reply to 4 and 5 stars ourselves, and send you anything lower before it goes out. If we haven't heard back within a day we post the safe version so nothing sits unanswered, and you can change it afterwards. You'll handle your ownWe leave your reviews alone.

Anything we should never say? Words you'd hate to see, or whether we can name a staff member

Your posts*

You're already posting about weekly and they're good, so this is about which of them to do more of. We publish five a month. Pick what they should be about.

Anything else

Anything at all you want us to know before we build your profile.

Who filled this in? So we know who to come back to

Would you rather just tell us? Anything you'd sooner say than type into a box. It comes straight to Joseph, and it is the quickest way to get something changed.