Google Business Profile

Let's check we've got you right

Everything below is what we found about your shop. Read it through and flag anything that's wrong.

Before you start

Anything you don't flag, we'll take as correct and publish it to your Google profile. There's nothing to tick or confirm: if a line is right, leave it alone. Use Not right on anything that isn't, and tell us what it should say.

Your details

Taken from your GBP and selectgermancarservice.com.

Select German Car ServiceYour GBP

9134 Dowdy Dr, San Diego, CA 92126 Your GBP

selectgermancarservice.comYour GBP

(858) 336-9287 Your GBP

Monday to Friday, 8:30am to 5:30pm Your website and your GBP

The work you do

The first twenty are the service cards already live on your Google profile. The last five are on your website but have no card yet, so we'd add them. Mark anything you don't actually do, or that needs correcting.

Anything we've missed? Work you do that isn't listed above

What we'd say about you

These go on your profile as claims about your business, so they have to be exactly right. Flag anything that's wrong or that you'd word differently.

A 24-month, 24,000-mile nationwide warranty on parts and labourYour July 23 post

You give Porsche Club of America and BMW CCA members exclusive member benefitsYour homepage

California BAR licence ARD 287191Your website footer

OEM and OE-quality parts, chosen per jobYour Porsche card

A photo and video inspection sent to your phone, so you approve each item before work startsYour Digital Vehicle Health Inspection card

Free estimatesYour website

Founded in 2016 by Max Kazanc, after years building performance and track cars in IstanbulYour About page

A dealership alternative: dealership-level work, clearer communication, transparent pricingYour homepage

Things we'd add to your profile

You advertise these on your website, but your Google profile doesn't mention them. They each have a slot on Google and they're free to turn on, so we'd add them unless you say otherwise.

Loaner cars, by appointmentYour website

Shuttle serviceYour website

Free Wi-Fi in the waiting areaYour website

A waiting area with refreshmentsYour website

Online scheduling, so people can book without callingYour website

What do you want more of?

Pick up to three. These lead your profile, and everything else sits behind them.

Something else? If what you want most isn't in that list, put it here

Any work you'd rather not get calls about?

Not work you refuse, just the jobs you'd rather not fill the day with. These five are our guess, not something you've told us. Nothing gets removed from your profile, we simply stop leading with it.

Anything missing from that list? Or anything on it that should come off

A few things only you can tell us

These go on your profile as facts, so we'd rather hear them from you than guess.

How far does your engine and transmission work go? Your website says you offer "complete engine overhauls and rebuilds", and another page offers "complete transmission rebuilds for both automatic and manual gearboxes". Your profile also carries a Transmission Service card. Before we advertise any of it, tell us what you actually take on and what you turn away.

"30+ years", or since 2016? Your Google description and your homepage say 30+ years of experience, while your About page says the shop was founded in 2016. We'd like to lead with the one you'd stand behind.

Do you work on Jaguar and Land Rover? Your website names seven makes and these two are not among them. We won't name a make until you tell us we can.

Do people need an appointment, or can they turn up? Your profile currently says both "appointment required" and "appointments recommended", which are different answers. Only one can be right.

Which languages can your team look after a customer in? Your profile says language assistance is available but doesn't say which.

May we put a tracking number on your Google profile? Your website and Facebook calls are already tracked, so we can show you where they came from. Calls from your Google profile aren't, which means the one place we're about to do the most work is the one we can't measure. It rings your shop exactly as it does now, and your real number stays on the listing too.

Can we use the photos you already have? There are 238 on your profile and a Project Gallery on your site. We'd rather use your own cars than shoot anything new. Tell us if any of them are off limits.

Who else is posting for you at the moment? If anyone else is posting for you, we only ask so we don't post over the top of them.

Questions your customers ask

These are the questions people actually ask before they book, and the ones Google now answers on your behalf. Your FAQ page already answers several of them well, so where you have an answer you like, paste it in. Answer what you can, skip what you can't.

Your Google reviews*

You're on 5.0 from 494 reviews, with a reply on every recent one. How should replies be handled from here?

We reply to everythingEvery review answered within 3 days. Nothing negative argued in public: a bad one gets a thank you, an apology and an ask to call the shop. We reply to everything, you approve the low onesYou see anything 3 stars or below before it goes out. If we haven't heard back in five days we post the safe version, and you can change it after. We take the good ones, you take the bad onesWe reply to 4 and 5 stars. Anything lower is yours to answer and we don't draft it. You reply to everythingWe don't touch your reviews at all.

How should we sound? This shapes your replies and your posts. Pick as many as fit.

Anything we should never say? Words you'd hate to see, or whether we can name a staff member

Your posts*

We publish five a month, so we need plenty to draw on. These are all switched on - everything we'd write about, taken from the work you do. Tap any you'd rather we left alone.

Nothing will be posted to your Google profile. No monthly posts, no seasonal updates, nothing. Your profile will show whatever is on it today and it will not change. Posting is part of what you're paying for, so only turn it off if you're sure.

Anything else

Anything at all you want us to know before we build your profile.

Who filled this in? So we know who to come back to

Would you rather just tell us? Anything you'd sooner say than type into a box. It comes straight to Joseph, and it is the quickest way to get something changed.

We've got your answers. Nothing here is final: change anything you like and send it again, and we'll work from the most recent version.